Delivery
Goods will be despatched according to weight, for all items per
parcel (less than 25 kilograms are allowed) Airmail, Speedpost or FedEx
are used. All standard parcels are delivered using air parcel
registered post. We do not ship parcel weighing over 25 kilograms
(unless bulk purchase please email to sales@hottackle.com).
While every reasonable effort shall be made to keep to any delivery
date, Hot Tackle shall not be liable for any costs, damages or
expenses incurred by the Customer directly or indirectly out of
any failure to meet the delivery date.
A charge will be made for delivery, these will vary dependant
on weight of purchases and will be calculated upon confirmation
of your order. Loss or damage to goods must be noted at the time
of delivery and notified to Hot Tackle within 48 hours of receipt
of the goods. Risk shall pass to the Customer on delivery and
the Goods should be insured accordingly.
Delivery Time
Delivery time may vary from the below estimated time depending
on customs clearance, delays in the destination country, missed
or cancelled despatches.
STANDARD SERVICE
ZONAL CLASSIFICATION & TRANSIT TIME
COUNTRY/
DESTINATION
STANDARD
DELIVERY TIME |
AIR
PARCEL
APPROX WORKING DAYS |
First 100g
~ US$ |
Every Addition
100g
~ US$ |
First
500g
~ US$ |
Every
Addition
500g
~ US$ |
|
Handling Fee
+ Registered Post included |
|
Australia (incl.Norfolk
Island,Cocos [Keeling] Island & Christmas Island) |
6-9 |
4.50 |
2.13 |
13.00 |
2.50 |
|
Brunei Darussalam |
6-9 |
3.50 |
0.88 |
7.00 |
1.25 |
|
Canada |
7-10 |
5.00 |
2.25 |
14.00 |
4.00 |
|
China, Peoples Rep |
7-10 |
4.50 |
2.13 |
13.00 |
2.50 |
|
Germany |
7-10 |
5.00 |
2.50 |
15.00 |
3.50 |
|
Hong Kong |
5-8 |
4.00 |
1.25 |
9.00 |
1.75 |
|
India |
7-10 |
4.50 |
2.38 |
14.00 |
2.75 |
|
Indonesia (incl.East Timor) |
6-9 |
4.00 |
1.25 |
9.00 |
1.75 |
|
Japan |
5-8 |
4.50 |
2.38 |
14.00 |
2.75 |
|
Korea, Rep. of |
7-10 |
4.00 |
2.00 |
12.00 |
2.00 |
|
Malaysia |
5-8 |
3.50 |
0.88 |
7.00 |
1.25 |
|
Netherlands |
7-10 |
5.00 |
2.50 |
15.00 |
3.50 |
|
New Zealand |
7-10 |
4.50 |
2.13 |
13.00 |
2.50 |
|
Philippines |
6-9 |
4.00 |
1.25 |
9.00 |
1.75 |
|
Sri Lanka |
6-9 |
4.00 |
2.00 |
12.00 |
2.00 |
|
Switzerland |
6-9 |
5.00 |
2.50 |
15.00 |
3.50 |
|
Taiwan |
6-9 |
4.00 |
2.00 |
12.00 |
2.00 |
|
Thailand |
6-9 |
4.00 |
1.25 |
9.00 |
1.75 |
|
United Kingdom |
7-10 |
5.00 |
2.50 |
15.00 |
3.50 |
|
USA (incl. Hawaii, Puerto Rico
Guantanamo Bay [US Naval Station] & Virgin Islands of USA) |
7-10 |
5.00 |
2.25 |
14.00 |
4.00 |
|
Other destinations in Europe-
FR, ES , IT, PT, DK, SE, NO...etc |
9-10 |
5.00 |
2.50 |
15.00 |
5.00 |
|
Other destinations in Asia &
Territories in the Pacific |
9-10 |
5.00 |
2.25 |
14.00 |
4.00 |
|
Other destinations in the Middle
East, Africa & America |
9-10 |
5.00 |
2.50 |
15.00 |
5.00 |
Return
Due to a very competitive pricing structure that we provide
to our customers, we only accept return of faulty goods. Therefore
customers are required to borne the responsibility to adopt as
much information about the products such as weight, types(floating/sinking),
color, size and other relevant details prior the purchase or order.
Please refer to our policy below and do not hesitate to contact
us via Service
Return of Faulty Goods
Goods that are faulty can be exchanged within 7 working days
of its receipt, (although exceptions to this may occur from time
to time). Shipment charges may be applicable by customer both
ways of returned items. No shipment charges will be refunded on
any goods that are returned for refund that are not faulty.
Hottackle will not accept or replace any damaged goods caused
by misuse or improper handling.
Faulty returns, including those returned as faulty when no fault
is found, will be credited at the selling price less a restocking/handling
charge of 50% of that price.
Liability
HOT TACKLE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING
FROM
THE USE OF THE PRODUCTS/SITE, INCLUDING, BUT NOT LIMITED TO DIRECT,
INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES/INJURIES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES
OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES/INJURIES.
IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS,
EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT
HAVE ADDITIONAL RIGHTS.
Contact Information
Sales Department:
For more information about our products,
please contact our sales representative at
sales@hottackle.com
Customer Service:
Current clients please use our 24/7 helpdesk at
Support
Address:
Hottackle.com
Blk 42, #01-500, Stirling Road
Singapore 248335
Tel: +65 97451314 |
